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| Universal Business Solutions, N.A. Profile |
UBSNA is a professionally managed, privately held company with a proven track record of exceptional customer service. Empowering clients to manage and develop sophisticated capabilities to handle the entire lifecycle of paper process from creation through duplication, storage, retrieval, and destruction.
Spearheaded by Abe Thomas, featured in Inc 500 management team, drives UBSNA on innovative technology, systematic training and multi-faceted industry experience to provide customer centric solutions.
With over 250 person years of experience and with multifold year on year growth since its inception in 2006, UBSNA is one of the fastest growing Print Management Company in North America. Today, UBSNA partners with world-renowned solution providers like SHARP, Panasonic, Kyocera and Docstar, to offer its customers multiple avenues to upgrade back-office operations and use technology to bring in the desired agility, adaptability and efficiency to maximize customer’s return on investment (ROI). |
| Strategic focus |
Mission: To continually innovate and deliver integrated content management products and solutions for an efficient environment friendly office with a view to manage the lifecycle of data, information and knowledge. Strive to bring in greater value and joy to all our stakeholders – customers, partners, vendors and employees through our attitude to deliver best in class solutions and services.
UBSNA core business principals are geared to lead the organization firmly on its mission.
These principals are: |
- Quality Focus: Everyone in the organization is accountable for offering the best in class products, solutions and services and continuous improvement.
- Employee Focus: Accountability and responsibility for each employee for self development and attainment of business goals. This is accomplished through collaboration, transparency and giving incentives to continuous improvement.
- Customer Support: Support the customers with a complete range of comprehensive, best in class products and services to ensure total customer satisfaction and volume growth.
- Social Responsibility: Provide a safe work environment with focus on Health, Safety and Environment (HSE). Support and improve the communities around us and by respecting the values of every individual without any bias what so ever.
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| UBSNA Offerings |
- Print Products: UBSNA experts help in organizations choose the right product for right solution from multiple channels. Being the authorized dealer and certified service engineers to support the products and solutions for wide range of print, copy and scan products and solutions from the SHARP, Panasonic, and Kyocera, UBSNA is the dealer of choice for leading business enterprises in manufacturing, retail, finance, insurance, Not for profit organizations, consulting companies, hospitals and educational institutions.
- Consulting Services: Bringing business knowledge to your finger tips. Helping in creating the right information and knowledge strategy for an agile and efficient enterprise. UBSNA consulting team has the right mix of expertise and experience to maximize the value of your information & knowledge infrastructure by optimizing technology and processes:
- Helping you choose the right technology for your business
- Optimizing to lower the overall costs of infrastructure
- Introducing the green technology solutions
- Helping you lower risks through effective compliance management
- Setting up Managed Print environment
- Bring Best Practices and standardized processes
- Service and Support: Bringing best technical knowledge with over 100 person years of experience and certification, UBSNA service and support team is geared for all contingencies. The service record of 99.99% uptime, zero open calls for next day, near real-time response and on an average 30mins to 1 hr of turnaround time, UBSNA maintains maximum client satisfaction at all times. The offerings include:
- Panasonic RDS monitoring and Proactive service
- 9x5 Helpdesk in English and Spanish
- Ready inventory of parts and supplies
- Loaner equipments of nearly all models in SHARP, Panasonic and Kyocera
- Phone Support to technical issues through Helpdesk
- Enterprise Content Management (ECM) & Archiving: UBSNA brings in state of art solutions for managing the entire lifecycle of content management solution - Create, Capture, Manage, Store, Search, Share, Use any kind of documents within a single repository. Secure your documents and free the real estate of the hardcopy storage space.
- Cost effective solution for a faster ROI
- Right product fit meant for your line of Business
- ECM Strategy and Roadmap Consulting
- Implementation Services on DocStar
- Document Management Solutions by DocStar
- Imaging solutions by SHARP
- Imaging solutions by Panasonic
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| Products at a Glance |
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| Call 212-643-4808 for further details |
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